Dear Customers,
We want to give you an update on our response to COVID-19.
Our Operations
Employee safety remains Omega Technologies' highest priority. We have adopted stringent sanitary measures in all of our facilities. Although some team members are working remotely, you will continue to have regular access to service contacts and they will support your account as usual. You can also reach us by completing the Contact Us form at https://omegatec.com/contact-us.aspx and it will be automatically routed directly to a representative who can assist you.
Our warehouse team is continuing to fulfill customer orders as normal at this time. We are committed to providing the best service possible and are working to limit delivery disruptions. Please visit our website at https://omegatec.com/covid19.aspx for the latest status on our operations.
Supply Chain Updates
While we expect some supplier production stoppages or reduced capacity, regularly stocked products are available to ship. Lead times will be kept as accurate as possible and we will continue to update you regarding your order status.
Payment Terms and Discounts
Over the last several weeks, we have received numerous requests for changes in payment terms and additional product discounts. We are not extending additional payment terms or discounts at this time. We will continue to monitor market conditions alongside you and will re-evaluate as the situation evolves.
We are committed to remaining your trusted partner as we overcome these challenging times.
Sincerely,
The Team at Omega Technologies